Big red x

[SunsetRunner]

I have had the horrifying red x with data not cleared sync and try again. I have tried every troubleshooting option and read the threads. I have even contacted customer support about this- it has been “escalated higher” but the only response I got was that my Fitbit versa 2 can’t be replaced because I’ve had it more than one year... you people work in tech do you not? Why can’t you fix this since I have been doing literally every recommendation I have seen for two days now? What kind of company makes a device (that is very directly connected to the internet) unable to fix this problem????? Especially when I see such a large amount of the community having the exact same problem! Is this some kind of crap update that happens when we sleep? What’s the company going to do to rectify this issue?

[Guy_]

Did you try the following procedure?

Have a look at the advice given here

In the phones Bluetooth forget or unpair the device

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Click on remove icon [top right]

Restart the watch

Click + Set up a device

Follow the installation instructions

[SunsetRunner]

I have tried all of this and have had no results in getting rid of this big red x... I read the forums, I read what Fitbit tells us to do and have done that. It remains on my Fitbit watch screen and will go nowhere where I can do anything with it! This is extremely poor making and horrible that Fitbit can not fix this issue or swap it out for those of us who can not fix this issue.

[Guy_]

How did you arrive at the Red X, where you changing clocks?

To repair did you remove the Bluetooth entry, remove the watch from the Fitbit App account and

Restart phone and watch redo the Setup a device?

[Sharole]

I got my versa 2 and the big red x again. Not sure how to fix this????

[Guy_]

Hi @Sharole - use the solution posted above to fix it.