Bitmoji app not downloading

[Efacilitator]

I tried to download the Bitmoji app, but the download keeps on failing and I can’t stop the app trying to download. It is just a continuous loop. Now I get an sync error message too although the watch is syncing. Please, can anyone help?

[DavideFitbit]

Hey @Efacilitator, welcome to the Community Forums. 

I appreciate the details that were shared in your post regarding. For more information on downloading Bitmoji and linking your Bitmoji and Snapchat accounts, see Bitmoji’s help article. To install the Bitmoji clock face:

1. With your device nearby, in the Fitbit app, tap the Today tab     > your profile picture > your device image.
2. Tap Clock Faces > All Clocks.
3. Tap the magnifying glass icon     and search for Bitmoji.
4. In the results, tap the Bitmoji clock face result > Select > Install.
5. After the clock face installs, tap Settings.
6. In the Snapchat Connection section, tap Connect.
7. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit. 

After you connect your accounts, your watch downloads a variety of Bitmoji stickers. Keep your phone close to your watch during this process, and make sure the Fitbit app continues to run in the background. If the Snapchat Connection status is stuck at 0%, or you see a message instructing you to make sure your Bitmoji is linked to Snapchat, link your Bitmoji and Snapchat accounts using the instructions in Bitmoji’s help article. 

For more information about the Bitmoji clock face, see our blog post Bitmoji and Fitbit Clock Face Partnership.

Please keep me posted.