01-05-2021
18:51
- last edited on
01-06-2021
04:50
by
DavideFitbit
01-05-2021
18:51
- last edited on
01-06-2021
04:50
by
DavideFitbit
Yesterday I went in and tried to get a couple new clock faces and I wanted to remove a couple apps that I don't use anymore. Now I can't change my clock faces at all because everything's I go into that part of the app it continuously pops up an error that says cannot install. I'm so frustrated, it's doing the same thing on the app side of things. Can someone tell me what to do? I have restated my phone, my versa, I tried factory resetting my watch and I uninstalled the app And re-installed it again too. It seems to be an issue within the app because after I have redone the whole set up on my watch it is trying to install the faces I chose yesterday.... Help!
Moderator edit: format
01-06-2021 04:59
01-06-2021 04:59
Hey, welcome to the Fitbit Community forums @SunsetRunner.
Thank you for sharing all this information about what you've been experiencing with your Versa 2 watch and the troubleshooting steps that you already tried.
I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox.
Have a great day!