Bitmoji clock face error

[Whocares19]

Trying to change clock face to Bitmoji. Big mistake. Now it's stuck on "visit the clock face settings on your phone to connect your Bitmoji via Snapchat". I go to that screen on app but it reckons it can't find versa, even though it syncs. Two weeks old, spent 2hrs plus and ripping my hair out. Wish id never bought it

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Whocares19. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the details of the difficulty you've experienced when changing the clock face to Bitmoji. I totally understand how you are feeling and I am here to help you. Thank you for your troubleshooting efforts. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. I really appreciate your efforts and your time. 

I'll be around if you need further assistance. 

[JustSusan]

Help... Looking to this forum, this question for the answer to help fix the VISIT THE CLOCK FACE SETTINGS ON YOUR PHONE TO CONNECT YOUR BITMOJI VIA SNAPCHAT on my Versa.  Can you please advise...

[LiliyaFitbit]

Hi @JustSusan, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I understand that you're experiencing difficulty with the Bitmoji clock face on your Fitbit Versa. I appreciate your efforts, you can find more information about managing the apps and clock faces here. I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts. 

If you have any questions, feel free to let me know.

[Valleybabe39]

Mine is stuck at 1% teleporting 

I am using the latest of all 3 apps

Please help!!!!!!!

[Michelle7878]

Can some one tell me how to fix this.  I had the bitmoji clock face, switched tona different one now when I try to go back I get ."visit the clock face settings on your phone to connect your Bitmoji via Snapchat".  This is so frustrating I can not find an answer.

[careybee]

I had the same error. It would be nice to know the fix. How do I contact support for the fix?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Michelle7878 @careybee. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with Bitmoji clock face. Thank you for your efforts to resolve this, I understand that this can be very frustrating. I recommend first trying the troubleshooting steps from this post. 

Let me know how it goes, I'll be around.

[careybee]

Thanks for your response and suggestion Lilya. However I can't get as far as teleporting to be able to follow the posts you recommended. The step where I'm stuck is way before that. After I've downloaded the Versa clock face within the Fitbit app, I'm prompted to Settings/Snapchat/Connect, and the Snapchat log in appears. After inputting my user name and password, the next page is the verification page (choose all cars, crosswalks, hills etc). So I verify as requested and click continue, but the next page after verification is once again the log in page. Again. And again and again. It is like "groundhog day, the movie." No amount of repeating that step changes anything. I simply can't sign into snapchat from the Fitbit app, BUT I can sign into snapchat or bitmoji separately, no issues. I know the 2 are connected, because my bitmoji appears in the snapchat app. All apps have the latest updates. Wifi is connected. Bluetooth on. I've rebooted my iPhone 6 several times (is updated w/IOS version 12.4.2) and have also deleted all pertinent apps and uploaded them again (and again). So where the watch face download process gets stuck for me is at the Snapchat log in page at Fitbit.   Any ideas? Thanks!

[LiliyaFitbit]

Hi @careybee, thank you for your reply.

Thank you for providing the details of the issue you're experiencing. I really appreciate your efforts and your time. I've sent this information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around. 

[Samanda]

That's not an answer. Please provide an answer to the problem. I have the same issue.

[AlexxRoze]

I just went through this same frustrating experience!! Once I connected my fitbit to my wifi it started to import! Now I'm stuck at 4% importing like a lot of others. So that's my next challenge. Hope this helps!

[Samanda]

Thanks, with the lack of support on this issue from FitBit, I just did a factory reset of my Versa2 and will not attempt to install clockfaces.  NOW to see how getting the weather to work goes....  Thanks for your response!

[careybee]

After a few email exchanges with Customer Support, my issue was resolved and I now have the Bitmoji watchface.

Essentially, my personal download problem was that I couldn't complete the Snapchat sign-in at the Fitbit website in order to complete the watchface download. It turns out that that particular problem was a cookies setting on my iPhone. I had all that sort of thing turned off on my phone. After turning everything back on, I was able to complete the bitmoji clockface download. While I never got passed 88% download, my clockface is functioning fine nevertheless.

careybee

[Samanda]

Thank you!   So, I don't have Snapchat at all, so does that mean I wouldn't be able to use this?  Sorry, ancient human here...

[careybee]

Yes, it is my understanding that you need a Snapchat account (free), as well as a Bitmoji, in order to download the Bitmoji clockface.