Versa won't turn on

[KViola]

I restarted my app because of connection issues. That didnt work, so I turned my versa off. It will not turn back on, there are no lights on. Help!

[NellyG]

Hi @KViola  Try restarting it several times. If that doesnt help try the semi factory reset. If that doesnt help you will need to contact Support.

Restart your tracker  

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[JuanJoFitbit]

@KViola, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't turn on and is experiencing connection issues. Thank you for trying to get this issue resolved before contacting our forums.

After trying the reset process that @NellyG shared, try changing the clock face to one developed by Fitbit, not a third party clock face and see if it your watch comes back to life.

In order to fix the syncing issue, please try the troubleshooting steps that are listed in this help article.

Keep me posted on the outcome.