Versa not charging

[jancole]

My versa is dead and will not take a charge. How do I know if it's my Fitbit or the charger? Thanks

[Kim1980]

Hi I had this problem. To fix you need to hold down the big button on the right and the bottom left until you see the Fitbit logo. It should restart itself and then you should be able to charge. I hope this helps 😁

[jancole]

Thanks but that didnt work

[Kim1980]

Ah that's a shame sorry it didn't work for you. You have probably already tried but have you tried cleaning the charging points on the watch. It should be done with an alcohol wipe or similar, that's one of the other things they told me to try? 

[JuanJoFitbit]

@jancole, it's great to see you in our Fitbit Community. Regarding the charging issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track.

Don't hesitate to get back if you need further assistance.

Thank you for your help @Kim1980.

See you guys around! 😀