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Bitmoji clock face not connecting to Snapchat

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‎05-12-2020 05:05 - last edited on ‎10-23-2020 12:24 by Fitbit Moderator

‎05-12-2020 05:05 - last edited on ‎10-23-2020 12:24 by Fitbit Moderator

Hi, I'm hoping you can help, I have installed the bitmoji clock face onto my versa 2 and it has a blue screen saying "visit the clock face settings on you phone to connect your bitmoji via Snapchat" so I go to my clock face settings and clicked on "Snapchat connect" but every time I do this It goes to the Snapchat accounts page but comes up with an error message saying "something has gone wrong - please verify your account in the Snapchat app" my account has been verified and I can't figure out what I am doing wrong. Please help! 

 

Moderator Edit: Clarified subject

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