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Music playing issues on my Versa

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‎04-09-2020 13:30 - last edited on ‎05-12-2020 05:22 by Fitbit Moderator

‎04-09-2020 13:30 - last edited on ‎05-12-2020 05:22 by Fitbit Moderator

I transferred music to my Versa2 and it constantly cuts out and plays the music fast, almost chipmunk fast.  Is there a recommended format for transferring?  I used ITunes and converted each song to a MP3 format before transferring.  If there is a better recommended way to transfer music please let me know.  It's very frustrating to not be able to listen to music when I run and that's why I bought the Versa2!

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 05:21

‎05-12-2020 05:21

Hi @MichelleE44, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding your question, we don't recommend a specific format when transferring music. MP3 should play on your Versa 2 properly.

 

Please restart your Versa 2 as described in this help article. Also, check out this help page which explains how to transfer and listen to downloaded music on your Fitbit device.

 

Let me know how it goes.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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