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Bitmoji clock face not working on versa 2

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‎05-03-2023 03:34

‎05-03-2023 03:34

I cannot connect bitmoji clock face. It’s stuck at “preparing to teleport” for over 2 hours now. I have the latest version on fitbit, snapchat and bitmoji. 

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‎05-03-2023 10:50 - last edited on ‎10-17-2023 05:26 by Fitbit Moderator

‎05-03-2023 10:50 - last edited on ‎10-17-2023 05:26 by Fitbit Moderator

Hi there, @Hannaaa20. Welcome to the community. Thanks for the details provided in your post about the issue with your Versa 2 and apps. 

If you haven't done so yet, please see How do I change the clock face on my Fitbit device?. It could happen that your Versa 2 does not have enough storage to transfer all the required information from your Bitmoji clock face. 

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‎05-03-2023 11:45

In response to EstuardoFitbit

‎05-03-2023 11:45

IMG_2110.png

 it appears as connected so I don’t know how to fix this

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