Bitmoji clock face stopped working

[SLT2021]

A couple weeks ago my Bitmoji clockface suddenly stopped working. I followed all reset protocols on Bitmoji, Snapchat and Fitbit. Still cannot sync. When I try to sync, my son’s SUPER OLD snap info auto populates in rather than my info. I cannot change it. It is grayed out and there is no setting feature. I have changed all email’s and passwords to the same in all 3 programs. Still links to a 10+ year old defunct acct. HELP!!

[DramaQueenDiva]

Hi @SLT2021, I have that clock face too on all of my Versas, but I'm a little confused as to what exactly you're having trouble with.  Would you mind sending in some screenshots?

[SLT2021]

It is confusing. The clockface was fine until there was an update or something. Now when I try to reconnect, it links to a defunct Snapchat acct from years ago and I get this error message on my device. It was just fun up until abt 2 weeks ago.[Image.jpeg][Image.jpeg]

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[DramaQueenDiva]

I had issues with mine a while ago.  I had to completely disconnect the Fitbit and Snapchat connection via the "Settings" in the Snapchat app and then reconnect it.  Might be worth a try?