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Versa 2 won’t sync and losing time

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‎09-15-2021 08:51

‎09-15-2021 08:51

My versa 2 will not sync and as the day goes on it loses time. Everyday I have to “forget device” then add it again. Which can take up to an hour to “find” the device. I have even tried a full factory reset but still lost time. Getting annoyed now that my smart watch doesn’t even tell me the time!

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‎09-15-2021 15:56

‎09-15-2021 15:56

Welcome to the Fitbit Community, @SunsetRunner.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1631746430259.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If necessary, you can manually change the time on your Versa 2 by following these instructions.

 

Hope this helps.

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