Bitmoji clock not working right on Versa 2

[Nathan77ju]

The avatar won't show up when connecting 

Moderator edit: updated subject for clarity. 

[Nathan77ju]

I have tried everything to fix it nothing worked 

[AndreaFitbit]

Welcome to the Fitbit Community, @Nathan77ju. Thank you for mentioning that you have tried everything to fix Bitmoji clock face without success.

Please confirm that you have followed these instructions:

The Bitmoji clock face is available on Ionic, Sense, and Versa series watches. Before installing this clock face, you need a Bitmoji account linked to a Snapchat account. For more information on downloading Bitmoji and linking your Bitmoji and Snapchat accounts, see Bitmoji’s help article.

To install the Bitmoji clock face:

1. With your watch nearby, in the Fitbit app, tap the Today tab:     your profile picture:   your device image.
2. Tap Gallery.
3. Tap the magnifying glass icon   and search for Bitmoji.
4. In the results, tap the Bitmoji clock face result:   Install:   Install.
5. After the clock face installs, tap Settings.
6. In the Snapchat Connection section, tap Connect.
7. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit.

After you connect your accounts, your watch downloads a variety of Bitmoji stickers. Keep your phone close to your watch during this process, and make sure the Fitbit app continues to run in the background. If the Snapchat Connection status is stuck at 0%, or you see a message instructing you to make sure your Bitmoji is linked to Snapchat, link your Bitmoji and Snapchat accounts using the instructions in Bitmoji’s help article.

If you change your Bitmoji avatar’s appearance or outfit, update your clock face by tapping Sync Bitmoji in the clock face settings. Your watch downloads a new set of stickers.

For more information about the Bitmoji clock face, see our blog post Bitmoji and Fitbit Clock Face Partnership.

I hope this information helps.