help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-01-2020 10:34 - last edited on ‎09-01-2021 11:12 by Moderator Alum

‎06-01-2020 10:34 - last edited on ‎09-01-2021 11:12 by Moderator Alum

My Fitbit Versa 2 is dead, I think it has 100% battery but I can't reset it, I can't do anything, it is turned off.

I put it in a charger but nothing happens.

just one month old, so I will appreciate any help.

I love my Fitbit 😞

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎06-01-2020 10:43

‎06-01-2020 10:43

The same think happened to mine.  I need help fixing it.  I have only had my fitbit since January.  

Best Answer
0 Votes

‎06-01-2020 10:48

‎06-01-2020 10:48

I just got mine yesterday and it just did this. Following 

Best Answer
0 Votes

‎06-01-2020 11:33

‎06-01-2020 11:33

call customer service at 1 (877) 623-4997 they will trouble shoot and replace. Did you try holding in the left button and bottom right button at the same time for 15 seconds?

Best Answer
0 Votes

‎06-01-2020 11:48 - last edited on ‎09-01-2021 11:12 by Moderator Alum

In response to jhedrick

‎06-01-2020 11:48 - last edited on ‎09-01-2021 11:12 by Moderator Alum

I did a google search and found that I just needed to hold the button down for about 10 seconds (until you see the Fitbit logo in the screen) and restart it 👍 

Best Answer
0 Votes

‎06-01-2020 12:12

In response to jhedrick

‎06-01-2020 12:12

thanks. yes, I have tried everything, mine has just the left button. 

Best Answer
0 Votes