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Black screen issues

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‎03-30-2019 16:28

‎03-30-2019 16:28

My Versa has blacked out.  When it's on the charger it seems to work fine.  I've tried reset so many times, I've lost count but I can ONLY reset it while on the charger, it will not reset holding buttons.  Once it's off the charger, it will light up with tap for a minute or two, then back to black and unresponsive again.

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‎03-30-2019 17:01

‎03-30-2019 17:01

@Texgal57 Have you tried 3-button factory reset? 

 

  1. Press and hold all 3 buttons until Fitbit logo flashes (this usually takes 15 seconds but may take up to 3-6 minutes)
  2. Release the bottom right button
  3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

 

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again.

 

If you're unsuccessful, I'm afraid you might have to contact Customer Support to guide you through the next steps as you might need a replacement device.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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