Black screen

[Justwontwork]

After charging my fit bit full charge my versa screen went funny, pixels were going on & off then after a while it went blank. It still counts steps etc. I have reset it several times & put it on charge again & still nothing on the screen..

PLEASE HELP..

[SunsetRunner · Accepted solution]

Contact Customer Support.

[Justwontwork]

This issue has been resolved & a replacement has been sent out to me. It was a Versa rose gold. Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Justwontwork. It's nice to see you around, @SunsetRunner. 

@Justwontwork I appreciate your participation in the Forums and sharing the details of the issue with your watch. Thank you for taking the time to get in touch with our Support Team. I am glad to hear that they took care of your case and you were sent a replacement. Thank you for posting the update here.

@SunsetRunner thank you for your support. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!

[yhouareau]

Hi,

I just spoke with a representative at Fitbit via customer support and informed them of a very similar issue.  Upon completing the troubleshoot exercise and confirming that the screen was not going to come back on, I was offered 25% off the purchase of a new device.  Apparently my Versa was past the warranty back in March 2020 and the only resolve is for me to purchase a new Versa.  No explanation as to why the issue occurred in the first place but I should proceed with spending money on a device that will likely be unusable after a year.  Sorry, I will not be purchasing another product with that kind of logic.