Blank screen on Versa

[Balara2]

Yesterday my versa screen suddenly went blank and I have not been able to get it to work again. I've tried the 3 button reset but that doesn't do anything. The app recognizes that it has a full charge but it also says it's not connected if I try to change the clockface. My silent alarms on the watch are still going off but I can't seem to dismiss them which is irritating. It just vibrates until it stops on its own. 

[JuanJoFitbit]

@Balara2 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even after restarting it.

I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it. After this, charge your Versa for 2-3 hours and see if it turns on.

Keep me posted on the outcome! 

[Balara2]

Thanks, but I've tried all those as well. I did get a blue screen when connecting the usb to a different wall charger but that was all. Now not even the alarms are going off. It does absolutely nothing. I keep it clean and never use it in water. It just stopped working I guess and I'll have to purchase another watch. It didn't even last a year.

Sent from Yahoo Mail on Android

[JuanJoFitbit]

@Balara2 Thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts!