Bluetooth connection/disconnect notification

[Spidyweb]

I have noticed that my fitbit versa will loose connection to my iphone about 2 or 3 times a day.  Sometimes due to distance and other times even though they are right next to each other.  I am trouble shooting that issue, but what I also notice is the Fitbit will vibrate every time it does that.  Nothing else is sent to the Versa, just a small vibration and the Bluetooth indicator goes away from the clock face I have.  If I watch it for about 10 seconds it usually comes right back.  Is there any way to control that notification? I would really like to turn it off, and I am sure others would like to turn it on.

[AlvaroFitbit]

@Spidyweb Welcome to the Fitbit Community! I hope you're doing well! Do you have music control on? This could be the issue. For example my bluetooth headphones notify my when they disconnect from my phone so this could be a bt feature on your Versa. Go to Settings > Bluetooth and turn off the Music Via Bluetooth option.

Let me know how it goes!

[Spidyweb]

I don't see a spot to turn that off in the watch or app. I don't use that feature to control my phone music cause I have music on the watch.  I used a bluetooth headset last night and when I turned it off the watch did not notify me, it just stopped playing.  On the watch under settings, bluetooth the only option is to remove my bluetooth headset or add another.  

[Spidyweb]

Boy is this vibration alert annoying.  It woke me up at 2am last night cause it kept connecting and disconnecting.  Thanks Fitbit!  I'd like to wear the watch to monitor my sleeping habits doesn't help that it wakes me up!

[Spidyweb · Accepted solution]

Chatted with support this morning and got this message.

"At the moment this feature cannot be turned off so that you don't get the vibration or the alert when the Fitbit is disconnected or reconnected but I will definitely pass this on for you. I know that it may not be the best workaround to turn off the Bluetooth at night but in the meantime this is something we could try so that you don't get the vibration when you're asleep."

[Spidyweb]

Although I marked the last as the solution the real solution is related to the clock face I was using.

Fitbit asked me to factory reset the watch.  Before doing that I figured the issue may be caused by the clock face I am using as it is not a Fitbit face.  I reached out to the developer and sure enough it was.  although the setting was off in the options for the clock face cycling it on then off stopped the vibration..  

[Daledj]

Which clock face can give you a vibration on Bluetooth loss? My Pebble would do this and I liked it because it reminds me if I leave my phone behind

[Daledj]

Most of the watchfaces by BV Designs support vibration on Bluetooth disconnection. Search for "Bluetooth" in the fitbit app when you are viewing all watchfaces.

[lorraineg]

We’re you using a watchface that caused the alert? Just wondering since I just left my phone in a restaurant last week and a vibration would have been great as an alert.  I just installed a watch face i’m not crazy about just to have this feature. 

Or is there a setting on the versa that i’m missing that will alert with any watch face?

[Daledj]

There are a few watchfaces that have the alert. It is not a versa feature
(wish it was, like with the old Pebble).

[lorraineg]

Guess I’m stuck with this watch face until it becomes a feature then... thank you!

Sent from my iPhone

[ChrisNSW]

Yes the good old pebble was great for that feature. Saved me many times from forgetting my phone. 
I will try one of the versa Bv design watch faces with that option. I like analog facewatches so I might struggle to find one 🤗