Cannot setup Versa Lite - Bluetooth connection issue

[KaylaJayne]

I just received a Versa Lite last night, I have the app installed on my phone (iPhone XR) and it’s like the Fitbit disconnects from the Bluetooth connection mid update/sync so I can’t complete the final steps for the Fitbit to work for me... I have disconnected the Bluetooth numerous times, I have turned the Fitbit off and on numerous times, I have removed the app and reinstalled it numerous times as well as restarting my phone numerous times... help??? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KaylaJayne, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[KaylaJayne]

Still not working for me...