Bluetooth headphones connection issue

[CCLara]

At first I had no problems connecting my power beats 3 to my Versa and being able to hear my Pandora stations via watch, but now there is no sound. Headphones are connected and watch shows that music is playing, but absolutely no sound. Headphones work just fine connected to other devices. Any suggestions?

Moderator edit: subject for clarity

[NellyG]

Try restarting the watch several times and see if that makes a difference. Check you have the volume high enough on the watch and the headphones. 

Restart your tracker

[AlejandraFitbit]

A warm welcome to the Community @CCLara and @NellyG thanks for stopping by.

If you are having issues with the connection between your watch and headphones, I recommend deleting the connection of your headphones with your Versa and try to perform a restart on your watch by following the instructions provide in the help article How do I restart my Fitbit device?. 

Once you have done this, try to pair your headphones again. A recommendation is to maintain the Bluetooth receiver of the headphones, in the same are were are you wearing your Fitbit Versa.

Let me know the outcome. 

[CCLara]

I resetted the watch and even did a few shut downs and didn't change the
outcome, but I was able to reset my headphones and it seemed to fix the
issue. Thanks!

[AlejandraFitbit]

Those are great news @CCLara, I am glad to hear that your issue has been resolved. If you need anything else, do not hesitate to post it.

Keep the stepping up!