Bluetooth, sync and WiFi issues - I'm frustrated!!

[Prasimha]

I'm facing the exact same issue. Having to remove the device and connect it again. Rebooting both versa and my phone doesn't help. Even the restart option is f-ed up.  Fitbit say, hold the left button for 10 seconds. I have to hold all 3 buttons to turn the device back on. I have tried all the troubleshooting steps in all forums...even this. I got this almost a 1.5 years ago. I had an accident and had to stop working out for a while. I wasn't using it much. And now, when I actually want to use it, it's giving me a lot of trouble. What's the return policy for this?

[Odyssey13]

Hi @Prasimha   the warranty policy can be found here - click to read. 

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[Rich_Laue]

Hello @Prasimha if your interested in getting the Versa working, let's fix one problem at a time.

Hopefully you turned the Versa off and kept the battery charged during this time of unuse.

Since you mention removing the Versa from your Fitbit account, Bad Move. Then doing a factory reset, Digging the Hole Deeper, let's only worry about connecting the tracker to your Fitbit account.

Let's remove the Versa from the phones Bluetooth.

Then do a restart by holding in both the left and lower right buttons 

I would then check for both phone and Fitbit updates, then shutdown the phone.

After turning on, let's try to setup the Versa

through the Fitbit app.

If the setup fails, please let us know at what step and any error messages.