Versa won't sync

[RosaMichele]

Several days ago, my Versa started requiring manual syncing, then two days ago, it’s stopped syncing altogether, including losing time. I carried out all the troubleshooting, several times, and contacted Live Chat. I was advised it was a technical issue their end and it would be rectified. Two days later, the issue is worse. I can’t even wear it as a watch. My steps, sleep, etc are no longer being recorded. Tried to do a Live Chat today after reinstalling, reconnecting etc (to no avail) and the website says it’s unavailable. Not good enough in my opinion 😒

Moderator Edit: Clarified subject

[Odyssey13]

 Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact

[RosaMichele]

Thanks - I’m in Australia. Live Chat is unavailable at the moment too. I’ll leave it til tomorrow (Monday) and try calling support. It’s really frustrating - I work as a Fitness Professional & our gym finally reopens post-Covid restrictions tomorrow, and I can’t even wear my device as a watch, because the time’s wrong! 

[AlejandraFitbit]

Welcome to the Community, @RosaMichele and @Odyssey13, thanks for the input.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. If your watch isn't syncing with your iPhone, I recommend going into your phones Bluetooth menu > tap on the icon next to their Fitbit device > and Press Forget this device. After this, try to sync. 

Your time will be corrected once you get to sync your device.

Let me know the outcome.