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Boot loop after a factory reset

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‎08-29-2019 20:02 - last edited on ‎08-30-2019 15:24 by

‎08-29-2019 20:02 - last edited on ‎08-30-2019 15:24 by

Did a factory reset to solve the ongoing sync issues. Now versa in boot loop. Am i hosed?

 

 

Moderator edit: subject for clarity

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‎08-30-2019 15:23

‎08-30-2019 15:23

Hello @ntryerson, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is in boot loop after a factory reset which you tried in order to resolve the syncing issue. Have you tried to pair your device? It is necessary to set up the watch back to the Fitbit account after doing a factory reset by following the instructions on this link: How do I set up my Fitbit device?

 

I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you in the best possible manner.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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