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Brand New Versa will not connect to IPhone X

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‎08-07-2018 22:44

‎08-07-2018 22:44

I just unboxed a new Versa and have tried to connect it to my IPhone X for the last 1.5 hours and it is getting very annoying. I have gone through all the trouble shooting ideas. Restarted the watch, my phone ,checked for updates, turned bluetooth on and off, even tried my boyfriend IPhone 8 and it still wouldnt connect. I am out of ideas please help! 

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4 REPLIES 4

‎08-08-2018 03:09

‎08-08-2018 03:09

Have you made sure you're out of range of any other bluetooth device, including tablets, laptops, other phones and other Fitbits? In my experience bluetooth connections get confused very easily. None of my Fitbit will sync with my phone if my iPad is even on the same floor in the house, never mind the same room! 

Hilary | UK

Charge, Aria, iPhone 4s, Mac

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‎08-08-2018 07:21

In response to Hilary55

‎08-08-2018 07:21

I was away from all other devices

Stephanie Telford
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‎08-08-2018 07:31

In response to stephaniilynn

‎08-08-2018 07:31

Are you receiving any error messages, and at what step does the setup fail?

Does the app even find the Versa?

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‎08-08-2018 07:33

In response to Rich_Laue

‎08-08-2018 07:33

I find the versa , type in the code and then it just tries to connect and never gets passed that

Stephanie Telford
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