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Brand new versa not installing fireware update

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‎01-25-2020 14:47

‎01-25-2020 14:47

I can’t believe my last Fitbit broke 2 weeks ago so contacted support and they was very good and sent me a brand new versa within 5 day’s very happy with the service! Yesterday received my brand new versa thought great be back with my watch today but nope how wrong was I have been trying for over 24 hours now to install my update on it without it I cannot use my Fitbit and it’s useless I’m so sad 😞

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3 REPLIES 3

‎01-25-2020 16:20

‎01-25-2020 16:20

You need to go back to Support and have them help you. What phone are you using?

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-25-2020 16:25

In response to NellyG

‎01-25-2020 16:25

It’s the iPhone 11

Sent from my iPhone
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‎01-25-2020 16:36

In response to charrrmorgz

‎01-25-2020 16:36

It should work with that one. Get Support to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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