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‎12-29-2018 03:51

‎12-29-2018 03:51

Hi i just opened the box and followed the steps. 

I have a samsung s7 edge and i can not get my new versa fitbit to work i have followed everything but it seems to disconnect from phone amd the update always fails why is this.

I have restarted my phone and fitbit and still saying update fail.

What am i doing wrong

 

Thankyou

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2 REPLIES 2

‎12-29-2018 06:59

‎12-29-2018 06:59

Hi, try this:

1. Deinstall Fitbit app from your phone

2. Restart your phone

3. Reinstall Fitbit app

4. Turn on BT

5. Try again.

Good luck.

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‎12-30-2018 02:41

In response to SunsetRunner

‎12-30-2018 02:41

Thank you it took 2 days only had it on for about 6 hts and already down to 95%
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