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Bright green light

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‎08-20-2019 16:21

‎08-20-2019 16:21

Hello,  the bright green light has been on for 2 days now and it will not go off or blink. It's not tracking my heart rate and my battery is draining fast. I dis the community chat with a representative from fitbit and I did not find that helpful at all. I have done all that they suggested and nothing has helped.  

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‎08-21-2019 00:04

‎08-21-2019 00:04

Was one of the things they suggested a restart of the fitbit? This does no harm and can sort out all sorts of issues. The instructions are at: Help article: How do I restart my tracker?

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‎08-21-2019 04:36

In response to SteveH

‎08-21-2019 04:36

I did a restart and I shutdown the device. The green light is still on. 
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