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Button not working and screen freezes

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‎08-04-2020 05:31 - last edited on ‎08-04-2020 20:44 by Fitbit Moderator

‎08-04-2020 05:31 - last edited on ‎08-04-2020 20:44 by Fitbit Moderator

The button on my Versa doesn't work. I've cleaned it and it still doesn't work. Also sometimes my screen freezes. I have to wait until the battery goes drains before it works again. Help. 

 

Moderator Edit: Clarified subject

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‎08-04-2020 20:41 - last edited on ‎07-11-2025 11:43 by Fitbit Moderator

‎08-04-2020 20:41 - last edited on ‎07-11-2025 11:43 by Fitbit Moderator

Hi @Animac, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. To fix this, I recommend you to restart your Versa following the steps that are specified on: How do I turn off my Fitbit device? and let me know how it goes.

I'll be here if further assistance is needed. 

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