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Buttons Won't Work and Screen Continually Turns Itself On

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‎07-15-2019 07:26

‎07-15-2019 07:26

The buttons in my Fitbit Versa have stopped working. The tough screen still works, but the screen automatically turns itself on and vibrates constantly killing the battery very quickly. I've tried following the sets to reset and clean it, but no luck. What do I do now? It was purchased in December 2018.

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‎07-19-2019 13:09

‎07-19-2019 13:09

Welcome to the Fitbit Community @Allisontweaver. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that the buttons on your Fitbit Versa have stopped working. Thank you for your efforts to resolve the issue and providing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox for further instructions.

 

I'll be around if you need further assistance. 


 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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