I have been experiencing nothing but problems with the customer service within the company. Previously this was a feature that kept me buying fitbits as they had such a compassionate customer service. My Alta Hr died within the one year and they replaced it without issue. Since trying to replace the replacement (which died in around 6 months with the same issue), they have blamed me for my last two devices being defective, offered me 25% off of a new device or 40% off of two of the versa lite color options (refusing to extend it to the other colors of the same product, being the same cost). Despite arguing with them and recieving several replies by several reps, all reiterating what the last person said with little/no regard for customer satisfaction. Today I caved and went to go purchase a Versa 2 as I would rather buy a newer model, but was surprised to see the discount only applies to the devices they are trying to clear out as their new lines are not included in the discount (including the versa 2) They have systematically refused to help despite my telling them I wish to purchase the new ones (and am willing to spend significantly more money). I have been buying fitbit products for around 8 years religiously and do not feel valued or appreciated at all and am sad to see the decline in customer care. I think I will have to switch to a different product and lose all of my tracking history with fitbit. My aria scale also died this week so instead of just replacing it with a new one I also have to shop around for a new smart scale. I am so disappointed and hurt that my money and time are not valued at all within this company.
