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Calls dropping when calling customer service

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‎01-02-2020 06:20 - last edited on ‎01-02-2020 17:09 by Fitbit Moderator

‎01-02-2020 06:20 - last edited on ‎01-02-2020 17:09 by Fitbit Moderator

WTF? Why am I being hung up on / calls dropping when I'm trying to get help??

 

I returned my ENTIRE Versa Lite, including charger, bands and watch. I spoke to a rep today who gave me a replacement order. this does not include the charger and bands. How am I supposed to use my fitbit when it doesn't include all the parts???

 

Moderator edit: format

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‎01-02-2020 17:12 - last edited on ‎06-19-2024 18:35 by Fitbit Moderator

‎01-02-2020 17:12 - last edited on ‎06-19-2024 18:35 by Fitbit Moderator

Hi @stephg7373 , nice to see you back. Thank you for bringing this situation to our attention. 

I've contacted Support and they have updated your case. They'll be reviewing it and will be contacting you as soon as they can. 

Please keep me posted

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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