Versa Issues

[chantrece]

😔 I am super disappointed. I purchased my Versa in November of 2018 and have had the same issue 3 times. It stopped syncing and then... The screen went black. Tried resetting, tried changing chargers, tried syncing. Nothing. This is the 3rd time that this has happened with my Versa. I wear it daily and used it for running/exercise tracking. I reached out to Fitbit and that only led to further disappointment. They offered 25% off my next tracker. I spent a lot on the other one it hasn't been on par with what I expected. I don't think that they are taking this as a valid issue. This Fitbit Versa was purchased in November of 2018. It was replaced 3 times, the last replacement being June of 2019 and once again, black screen. I had this issue with Blaze as well but I thought maybe it was a fluke. I am at a loss to understand the logic that the device is out of warranty because I received this 3rd replacement device in June of 2019. Not actually addressing a customer's proven and repeated issue with a product is unethical. I can't in good faith continue to spend dollars on a product that hasn't lasted a year. 

[JuanFitbit]

Hi @chantrece , a warm welcome to the Community! Thank you for taking the time to share your experience. I went ahead and forwarded your feedback to the proper department. 

If you have any doubt about how your case was handled, or about the warranty, I suggest you to reach out to Support, just reply to the last email sent by them. The'll be more than glad to explain you the process and your warranty status. 

For questions regarding the warranty, another recommendation would be to have a look at our Warranty Guidelines

Please keep me posted.