help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Calorie count issues and activity not showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2019 15:39

‎05-14-2019 15:39

Today my calorie count stopped working and activity is not showing at all. Calorie count is half of what it normally is

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-15-2019 00:01

‎05-15-2019 00:01

Hi @Julia61 Try restarting your Versa several times and see if that getsbit working properly again. Please come back here if the problem persists. What phone are you using, by the way? And is your Versa syncing to the app?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-15-2019 10:15

In response to NellyG

‎05-15-2019 10:15

Didn't know that you could restart the Versa. The problem appears to be with syncing. When I sync my device, only since yesterday, my activity goes back to 0 and half my calories vanish. Did notice periodically that my activity wasn't accurate. I'm not going to sync till tonight.

Best Answer
0 Votes