Calories burnt deleted

[Beatasolitudo]

Hello, I have met my calorie goal (1700) at around 8pm after having walked around 11k steps. However, after syncing with my phone few minutes later, the calories on my Versa dropped to around 1180, and there are no active minutes, although the steps are still there. When I looked at the heart rate graph, there was a dotted line where my walk should have been. I walked a similar amount of steps yesterday  for a similar amount of time and it was all recorded. Any idea? Thanks 

[SunsetRunner]

Hi, restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons untill you see the Fitbit logo and release the buttons. Hope this solves your problem. 

[Beatasolitudo]

Hello, Thank you for your reply. Unfortunately, I'd tried that already before posting, but it didn't work.