Can I reset my locked Versa 2 using the button?

[owensgroup]

Is there a way to reset a Fitbit Charge 3 by using the buttons?

Thanks

Moderator edit: subject for clarity and updated label

[WilsonFitbit]

Hello @owensgroup. Welcome to the community forums! 

Thank you very much for your question. I'd like to let you know that you can restart your Charge 3 from your wrist. You can open the settings app then tap on About > Reboot device. 

Also, you can press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted. Note that this process should be performed when the tracker is plugged into the charging cable. For more information, I recommend visiting this help article: How do I restart my Fitbit device?

Hope this helps. 

[owensgroup]

I forgot my pin on my Versa 2, is there a way to hard reset using the buttons?

Thanks

[Odyssey13]

@owensgroup  which do you have - Charge 3 or Versa 2?

[owensgroup]

Versa 2, my mistake

[Odyssey13]

I'll move this to the Versa 2 area for more relevant responses.

[LizzyFitbit]

Hi @owensgroup. It's good to see you around. @Odyssey13 Thanks for stopping by to help our member.

@owensgroup Thanks for sharing more details and clarifying that you have a Versa 2. We have the restart and factory reset processes; however, since your watch is locked, my best recommendation is to get in touch with our Support team so they can provide you with further assistance and bring you back on track. Please click here to get connected with them via chat or phone.

Have a good day.