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Can not set up Versa 2 (Android)

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‎09-30-2019 02:58

‎09-30-2019 02:58

When I choose versa 2, it just goes right back to the Set Up a Device screen.  I tried choosing  Versa and it tries to find it but I do not have a Versa so it gets no where.  I am so frustrated and angry at having spent so much money for this thing.   Has anyone else dealt with this and have a solution???

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‎09-30-2019 05:49

‎09-30-2019 05:49

Hi @KimberlyCBeach, welcome to the community.

 

Are you using the latest version of the Fitbit app? Check in your app store to see if there are any updates. 

 

If not, I recommend uninstalling the Fitbit app and then installing it again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-30-2019 05:49

‎09-30-2019 05:49

Hi @KimberlyCBeach, welcome to the community.

 

Are you using the latest version of the Fitbit app? Check in your app store to see if there are any updates. 

 

If not, I recommend uninstalling the Fitbit app and then installing it again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-30-2019 06:43

In response to N8teGee

‎09-30-2019 06:43

Thank you,.  I thought my app was updated but it was not.  That seems to have corrected my issue.

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