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Bluetooth not working on Versa watch.

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‎09-29-2019 14:16 - last edited on ‎09-30-2019 05:38 by Fitbit Moderator

‎09-29-2019 14:16 - last edited on ‎09-30-2019 05:38 by Fitbit Moderator

I have set my versa up today and it started working fine however quickly stopped syncing and now won't find the device from my phone.  Hasn't synced for over 6 hours and won't.  Help.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-29-2019 14:55

‎09-29-2019 14:55

Hi @wendy29 , sometimes when you have been out of range of BT, this probem occurs. When it does and you're within BT range again (about 50 feet), just go to your Fitbit app, press the watch icon on the left of your dashboard and sync it manually. Usually the problem is then solved. Regards kuzibri

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‎09-30-2019 05:38

In response to SunsetRunner

‎09-30-2019 05:38

@wendy29 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't connect with your phone.

 

In addition to the great information that shared @SunsetRunner, I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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