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Can't Get Charger to Work - USB Device Not Recognised

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‎09-26-2018 04:25

‎09-26-2018 04:25

I have just purchased a Versa and have plugged the USB charger into my computer. Every time I do , it comes back saying the USB device is Not recognised. The watch is sitting correctly in the charger, I have tried all the USB ports and even on a different computer, I am running Windows 10, so don't know why it is not working. Have I missed a basic step or something?? Help please!!

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Accepted Solutions

‎09-26-2018 04:34

‎09-26-2018 04:34

You are doing fine, ignore the computer alert. The purpose of the port is not to connect your tracker, it is to charge your tracker.

After an hour or two for full charge, navigate to www.fitbit.com/setup to get the proper App for your device and follow the install dialog for a new device. This will establish the bluetooth connection between your tracker and device and get you on the road.

Congrats on the new Versa @MckWalker ! Welcome to the fitbit family.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

View best answer in original post

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2 REPLIES 2

‎09-26-2018 04:34

‎09-26-2018 04:34

You are doing fine, ignore the computer alert. The purpose of the port is not to connect your tracker, it is to charge your tracker.

After an hour or two for full charge, navigate to www.fitbit.com/setup to get the proper App for your device and follow the install dialog for a new device. This will establish the bluetooth connection between your tracker and device and get you on the road.

Congrats on the new Versa @MckWalker ! Welcome to the fitbit family.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎06-17-2020 14:45

In response to wmchapman

‎06-17-2020 14:45

I am getting the message usb device not recognized. It is charging but why would I get this message? I have had the versa 2 for a few weeks and now this message pops up.

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