Can't Remove Versa's Band

[Flowers4ever]

I was excited to purchase my Versa but after dealing with not being able to replace one of the bands for over an hour (I tried tweezers, broke my nail, and caused a small blood clot in my nail bed) I am Done. Who has time for this? Very disappointed, especially for the amount of money spent! This will be going back to the store tomorrow! 

Moderator edit: Clarified subject

[Odyssey13]

Hello and welcome to the forums @Flowers4ever 

There is an article, with images and video here - click to go there

I've notified a moderator about this post and they will stop by to assist you.

Let us know how things go for you.

[LanuzaFitbit · Accepted solution]

Welcome to the Forums @Flowers4ever. Hello @Odyssey13.

@Flowers4ever I'm very sorry to read about what happened. @Odyssey13 Thanks for being around to help.

@Flowers4ever In this case, could you confirm if you tried the steps to remove the band as they are listed in the help article shared by @Odyssey13? It is important to pull the band directly away from the Fitbit and not up or down. 

You also mentioned that you had trouble removing one of the bands. Did the other band come off easily?

Look forward to your reply.

[Flowers4ever]

One of the bands had a defect. I was able to return it and the new one
works properly.

[LanuzaFitbit]

Hello @Flowers4ever.

Thanks for the quick update! Glad to read that the new one is working fine and that you remain a part of the Fitbit family.

If you have the time, perhaps you could visit one of our Discussion boards. Lots of different topics to talk about in there, perhaps something will pique your interest.

Let me know if you have any further questions.

[ADibben]

I am having the same issue. Have tried everything! The 'quick release' button doesnt seem to move at all! Cant get the band off 😞

[Odyssey13]

Hi @ADibben  see if someone at customer support can help you with it. Let us know what happens.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1