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Can't Setup Replacement Versa

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‎07-10-2019 08:03

‎07-10-2019 08:03

I received my 2nd replacement Versa 2 days ago & have been unable to set it up due to the Fitbit app on my phone crashing everytime I try to open it.  I did the firmware update on July 1st & the app was fine with my old replacement Versa which the HR sensor stopped working on.  I went into my account & removed the old Versa when I then went to add the new replacement one the app will immediately close or I get an error message that says Fitbit keeps stopping & the option to leave feedback which I did.  So now I have my 3rd Versa that I cannot setup & a Fitbit app that I can no longer use.  The app has been on my phone for over a year with no issues until 2 days ago & I have tried restarting my phone & have uninstalled and reinstalled the app several times with the same issue.  I have been a longtime Fitbit customer & I am so disappointed in their products lately because of 2 Versas that stopped working in 6 months & now this app issue.  Any suggestions?  Customer service was no help, said they haven't heard of this issue.

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‎07-12-2019 14:13 - edited ‎07-12-2019 14:14

‎07-12-2019 14:13 - edited ‎07-12-2019 14:14

Hi @jjgarr, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with setting up your second replacement Fitbit Versa to your Fitbit account. Thank you for your troubleshooting efforts. I am sorry to hear you are going through this situation and appreciate your feedback. We're constantly working on improving our devices and user experiences. 

 

Thank you for taking the time to get in touch with our Support Team. I could see that they got in touch with you regarding this matter. I know they will be glad to help you out and provide you a solution, please continue working with them. 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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