Can't access my Deezer account?

[Kellieanne4]

I have entered my activation code but when I click the tile on my watch it keeps showing a new activation code

I have previously downloaded music to Deezer and then transferred to watch but I cannot access it. 

App keeps saying not activated???

Help please

Moderator edit: Subject for clarity 

[HeydyF]

Hey @Kellieanne4, let me give you a warm welcome to the Community! Keep in mind that the Deezer app is available to Ionic and Versa customers who have a paid subscription to Deezer. For more information about Deezer subscriptions, see deezer.com/offers.

I'd like you to make sure to follow the instructions in this help article: How do I listen to Deezer playlists on my Fitbit watch? 

If the issue persists, let me know! 

[Kellieanne4]

Yes I'm aware of this. I have a subscription.  I have been using Deezer since getting my versa, but now suddenly when I click the icon, it keeps showing me an activation code and not allowing me get to the music I downloaded a month ago

[AveryJay]

She did let you know, and you haven't responded. This is an issue for more than just this user. If you're going to offer an additional help if "needed" .... then by all means. Do it! 

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@HeydyF wrote:

Hey @Kellieanne4, let me give you a warm welcome to the Community! Keep in mind that the Deezer app is available to Ionic and Versa customers who have a paid subscription to Deezer. For more information about Deezer subscriptions, see deezer.com/offers.

I'd like you to make sure to follow the instructions in this help article: How do I listen to Deezer playlists on my Fitbit watch? 

If the issue persists, let me know! 

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