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Exercise syncing

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‎03-09-2019 06:06

‎03-09-2019 06:06

Both of our watches stopped syncing number of days exercised from phone to watch. Phone is right. It did it automatically until yesterday. We tried all suggestions on our google search. No changes to either phone or watch? 

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‎03-09-2019 06:21 - last edited on ‎09-02-2024 09:43 by Fitbit Moderator

‎03-09-2019 06:21 - last edited on ‎09-02-2024 09:43 by Fitbit Moderator

Hi, @Katswatches , sync issues are pretty common and usually short lived, and you will probably find that it all syncs through in due course.

You can sometimes quick start the syncing by toggling Bluetooth off on your phone or tablet, waiting a moment, and then turning Bluetooth back on.

Also restarting your Fitbit can also help, as can logging out of your Fitbit account and logging back in again.

You will not lose any data or information if it takes a day or two to sync through, so I would really say don't worry and it is likely to resolve itself very soon.

Sense, Charge 5, Inspire 2; iOS and Android

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