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Versa won't connect to my phone

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‎03-08-2019 18:02 - last edited on ‎03-09-2019 06:39 by Fitbit Moderator

‎03-08-2019 18:02 - last edited on ‎03-09-2019 06:39 by Fitbit Moderator

Wont pair to phone. Very frustrated.

 

 

Moderator edit: update subject for clarity

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‎03-08-2019 18:44

‎03-08-2019 18:44

Hi @tammyreneelewis  What phone are you using? Is it on the Supported Devices List?

Try the suggestions in THIS Help Article on syncing issues.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-09-2019 06:38

In response to NellyG

‎03-09-2019 06:38

@tammyreneelewis Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not connecting to your phone.

 

I would like to follow up and would like to know if the issue persist or if your Versa connected after following the advice that shared my friend @NellyG.

 

If you found @NellyG's information helpful, please accept her post as a solution.

 

See you around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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