Can't add a device

[SunsetRunner]

I recently purchased a new Versa Lite. I went to add a device to my account, and the link is broken. It takes me to the home page. I tried to install the app; the link is also broken. 

How do I add a new device? Do I have to delete the fitbit account? If I delete the account, will it delete the one I just made on the new Versa?

So frustrated

[Rich_Laue]

I'm not following you @SunsetRunner you have had a Fitbit account for a year. Try opening the Fitbit app on the phone. Go to account, tap add device. No need to download the app. 

You can also find the app by searching the app store for your phone. 

[SunsetRunner]

Hi Rich. 

Thank you for your response. I have had a Fitbit in the past that was not working and I returned it until the other day when I purchased a Versa Lite. I opened the Fitbit app on the phone, and my Fitbit is linked there. However, online, on the computer (dashboard) they do not link it to my new device. When I go to add the device, the link is broken.

[Rich_Laue]

If the app shows that your tracker is connected to your account, and on Fitbit.com it is not connected. You have 2 Fitbit accounts since on Fitbit.com is not logged into the same account that the app is logged into. 

Now you want to figure out which account you want to use.