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Versa not tracking steps.

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‎02-23-2020 07:12

‎02-23-2020 07:12

After updating my versa it would not hold a charge longer than  3 hours and would not track my steps.  I htried a soft reset.  It didn't work.  Now I tried a hard reset and it seems to do everything but track my steps. I am syncing my versa to my Galaxy Note 8.

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‎02-24-2020 04:58

‎02-24-2020 04:58

@SonyaRL, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it stopped tracking your steps. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

In order to avoid any confusion from my end, please let me know how the hard reset was performed.

 

In the meantime, check out this help article which explains how the way you wear your watch affect the accuracy or data tracking of your Fitbit device.

 

Looking forward to your response.

JuanJo | Community Moderator

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