Can't change clock face

[Rolimo]

I have a 2 day old Fitbit versa that used to have a chosen clock interface but I tried to change it once I learned you could put a picture but it takes forever to "switch" (I tried to let it charge for over 10 minutes, it won’t) and whenever I quit the app it tells me it has failed and whenever I quit the clock changing interface, it asks me weather or not I want to keep installing or not. I can do everything normally with the watch except there’s no clock, I even changed the language. What can I do to put a clock face?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Rolimo. I am sorry for the delayed response. 

Congratulations on your new Fitbit Versa! Thank you for sharing the difficulty you're experiencing with changing the clock face. I appreciate your efforts to resolve the issue and recommend following the steps from this help article: How do I change the clock face on my Fitbit device?

Some clock faces may take a long time to install due to the size of the clock face. I recommend to connect your watch to Wi-Fi when installing clock faces or apps: How do I connect my Fitbit watch to Wi-Fi?

I also recommend checking this help article with useful information: How do I install and manage apps on my Fitbit watch?

If you have any questions, feel free to let me know.