Can't change the settings of my Versa 3

[MaiseLane]

When I click on my watch it works and I can swipe side to side and use programs like exercise tracking. When I go into settings however, I can't change any settings. So for example my phone is set to dim I can tap tap tap on normal and it never switches. It is set to button only for Wake up. I would prefer it to be on motion and button, but I can't get my watch to register the change in preference. I've powered it off and restarted it, but no luck. I love fitbits, this is my third one, but I do find that they're finicky and break pretty quickly is this true for everybody or do I just have lemony luck?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MaiseLane. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from and how you must be feeling. 

It seems that you've set your Versa 3 in Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?