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Can’t find old clock faces for Versa 2

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‎10-18-2020 14:30 - last edited on ‎10-19-2020 18:56 by Fitbit Moderator

‎10-18-2020 14:30 - last edited on ‎10-19-2020 18:56 by Fitbit Moderator

I had to replace my Versa 2 because the HR Monitor wasn’t working. I got the new Versa 2 in, set it up, but it didn’t transfer my old clock faces. I really liked the one I had, and I had purchased a couple too, and now they are gone and I can’t find them. I tried restoring purchases and that didn’t work. Help!

 

Moderator Edit: Clarified subject

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‎10-19-2020 18:56 - last edited on ‎07-11-2025 08:34 by Fitbit Moderator

‎10-19-2020 18:56 - last edited on ‎07-11-2025 08:34 by Fitbit Moderator

Hi @JAM1984TX, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this situation, can you please let me know which phone are you using with your Versa 2? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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