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Versa not tracking Active Minutes

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‎10-18-2020 18:08 - last edited on ‎10-19-2020 18:58 by Fitbit Moderator

‎10-18-2020 18:08 - last edited on ‎10-19-2020 18:58 by Fitbit Moderator

My versa stopped capturing active minutes. The heart rate still works and all other stats work. Also, the app still captures the heart rate accurately during active minutes but it just doesn’t show up on the watch? The heart rate setting is “on” in the settings app on the watch. I am using the latest software. Any suggestions? 

 

Moderator Edit: Clarified subject

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‎10-19-2020 18:58 - last edited on ‎07-11-2025 08:34 by Fitbit Moderator

‎10-19-2020 18:58 - last edited on ‎07-11-2025 08:34 by Fitbit Moderator

Hi @Jstclair23, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Since your Versa is running the latest firmware version, can you please specify if your Versa isn't tracking Active Minutes or Active Zone Minutes? To learn more about this, I recommend you to check: What are Active Zone Minutes or active minutes on my Fitbit device? and then restart your device.

Looking forward to your reply. 

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