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Can't install Fitbit app

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‎10-24-2020 17:32 - last edited on ‎10-25-2020 19:07 by Fitbit Moderator

‎10-24-2020 17:32 - last edited on ‎10-25-2020 19:07 by Fitbit Moderator

Just got a versa lite, but app wont download past 75%.  Cache cleared, did all suggestions I read. Other apps will download, but not this one. Help...

 

Moderator Edit: Clarified subject

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‎10-25-2020 19:07

‎10-25-2020 19:07

Hi @Tlew1963, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Uninstall the app from your phone.
  2. Make sure that the OS version of your phone is up to date.
  3. Reboot your mobile device.
  4. Try again to install the app

 

I'll be here if further assistance is needed.

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