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Can't install SPO2 clock face on Versa 2

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‎11-22-2020 18:13 - last edited on ‎11-24-2020 17:36 by Fitbit Moderator

‎11-22-2020 18:13 - last edited on ‎11-24-2020 17:36 by Fitbit Moderator

I am unable to download the SPO2 Clock Face. My Fitbit (purchased today) says it is up to date. My Fitbit app was installed today as well. When I reach the clock face screen, there is a pink message box saying to be sure the Fitbit has the latest update. This is one of the main features I really wanted in purchasing this device. I've read through all the articles, and no help. Reading through all the reviews, it appears this feature should be available to me in the US.

 

Moderator Edit: Clarified subject

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21 REPLIES 21

‎04-28-2023 08:21

In response to Scbastve

‎04-28-2023 08:21

@Scbastve Hi. Are you syncing often? You get bits of the download every time you sync. 4 Days should normally be enough time. Maybe try chat support?

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‎04-28-2023 17:59

In response to MarkMM

‎04-28-2023 17:59

Updates fixed the problem. Thank you.
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